About Serena Ng
I'm a designer who's worn a lot of hats, including product research, UX/UI, visual design, development, and marketing. I've learned that the best solutions rarely stay inside one discipline.
I've worked shoulder-to-shoulder with engineers, marketers, and clients across startups and agencies. I care less about which hat I'm wearing and more about solving the right problem: the one with the most impact, and the one that holds up as the product grows.
Résumé
Product designer experienced in healthcare, cybersecurity, and enterprise tools. Designs with AI in the loop to prototype faster and close the gap between design and engineering.
LinkedIn: linkedin.com/in/ng-serena · Email: serena.ng.contact@gmail.com
Experience
Epic Systems — User Experience Quality Manager, Software R&D (2025 – 2026)
- Removed MyChart Bedside's #1 adoption barrier by prompt-engineering an AI agent to auto-map configurations, and designing a human-in-the-loop confirmation workflow so analysts could trust its output, increasing adoption 30%
- Built a validation framework to QA the AI agent across 1,000+ real and edge-case scenarios, reaching a 97% AI mapping success rate
- Designed a MyChart lab result time estimate feature and prototyped it with Anthropic Claude, giving patients visibility into their visit
- Created a 0→1 Trauma Score calculator that turns a time-critical scoring protocol into a live workflow pre-populated with vitals and chart data
- Caught a color-accessibility gap that kept clinicians from distinguishing patient acuity, owned the safety escalation, and shipped a fix in 3 days
- Shadowed clinicians through full 12-hour shifts in NYC, Oklahoma, and Texas, running contextual interviews and usability tests on live workflows
Ronik Design Agency — UX Designer (2024)
- 1 of 3 designers at a design agency, owning projects end-to-end as sole or lead designer for 10+ clients including Reuters, Ogilvy, Ecolab, and PGIM
- Created a 0→1 security dashboard (desktop & mobile) for JFK Airport T4, replacing an email-based process for 7K+ monthly security vetting requests
- Built a 50+ component Figma design system to scale the JFK dashboard
- Redesigned login and signup for NBCUniversal Together, a B2B advertiser portal, making key actions easier to find and cutting user error 70%
- Designed and built a responsive infographic microsite (desktop & mobile) for Reuters and Ecolab with 30+ data visualizations and 15+ animated elements
- Presented multiple design directions per project and iterated through 15+ client feedback cycles, often on same-day turnarounds
Snyk Cybersecurity — Product Designer and Researcher (2023)
- Created 10+ workflows and 30+ screens for the flagship developer security platform, used by 2M+ users, and added 15+ components to the design system
- Designed Snyk's first SBOM import/export system, shaped by 10+ customer calls and usability tests amid rising government compliance requirements
- Proposed and led design of Snyk's first persistent notification center, scaling beyond one-off toasts to support ongoing async processes
- Led AI-assisted churn and renewal research across 5+ products and 3 years of data, presenting insights to 200+ stakeholders
SearchNEU — Product Designer (Part-time) (2022 – 2025)
- Owned the full mobile redesign of a course search platform with 7,000+ monthly active users, rebuilding 30+ components for mobile constraints while staying consistent with desktop
- Extended course-opening alerts from desktop to mobile, letting students track high-demand classes and reaching 25,000+ notifications sent per month
Education
Northeastern University — BFA in UX Design, Computer Science Minor, Summa Cum Laude
Tools & skills
- AI & Prototyping: Anthropic Claude, Claude Design, Claude Code, ChatGPT, Framer, Perplexity, Gemini
- Design: Figma, Sketch, Miro, Ceros, Adobe CC (Illustrator, Photoshop, InDesign, After Effects)
- Technical: HTML, CSS, JavaScript, Python, Java, GitHub
- Research & Workflow: Dovetail, Asana, Salesforce, Jira, Sagetap
- Skills: UX/UI Design, UX Research, AI Prototyping, Design Engineering, Usability Testing, Wireframing, Data Analysis, Visual Design, Graphic Design, Accessibility, Motion Design
How this portfolio was built
Serena designed this portfolio in Figma, then built it with Anthropic's Claude — working iteratively in conversation to turn the designs into a live, responsive site — and deployed it herself through GitHub Pages on a custom domain.
- Figma to live site in 7 days
- Optimized for humans and AI
- Dark mode shipped in 1 day
- AI-assisted motion design
- Built as a single-page React app, with every page, interaction, and animation directed by Serena and implemented with Claude
- Fully responsive, with dedicated mobile patterns: a bottom section nav with scroll progress, floating back buttons, and swipe gestures in galleries and book flippers
- Dark mode that follows the visitor's device setting, with a manual toggle and a radial transition that expands from the toggle
- Interactive details including a hover-to-reveal project preview panel, an animated journey timeline, a flippable book viewer, a fun-fact bubble, and a full-screen gallery slideshow
- Performance work for slow connections: compressed images and videos, lazy loading, and fade-in on load
- Made readable by AI tools and search engines: plain-text versions of every page, structured profile data, a sitemap, and an llms.txt summary
- Old portfolio URLs automatically redirect to their new pages, with a custom 404 page listing current links
- Deployed with GitHub Pages on a custom domain, with Google Analytics and Search Console set up
Client work
Client work has spanned UX/UI, research, and visual design for organizations like Reuters Plus, JFK Airport, NBCUniversal, Ogilvy, Ecolab, PGIM, Leading Edge, and Flo. Marketing.
My journey
Childhood — Raised by a problem solver
My dad taught me to work smarter, not harder, and to design for real people in real contexts. When we kept losing our green garden tools in the grass, his fix was simple: tie on bright ribbons. I've been chasing better solutions ever since.
High school — Discovering design
I got into design in high school through a graphic design class. My teacher helped me get Adobe Creative Cloud over the summer, and I spent it working through every YouTube tutorial I could find.
High School / College — Exploring UX design
I picked up Adobe XD next, just to try it. Watching my static designs become interactive sparked my interest, and I fell in love with the whole UX process, from research to iteration.
Ronik Design — Working at an agency
My time at Ronik Design taught me to wear a lot of hats: graphic design, UX/UI, animation, often across several client projects at once. Constant feedback, revisions, and pitches made the work exciting and incredibly rewarding.
Now — Always learning and growing
Design is moving faster than ever. New tools are putting more power directly into designers' hands, and AI is already reshaping what UX even looks like.
I built this portfolio with Claude in a fraction of the usual time, so I've felt that shift first-hand. I'm excited for what's next and will keep exploring.
What I've been up to lately
- Photography: Mostly shot on my Canon EOS R50 when I'm exploring new places.
- Drink making: Homemade syrups, matcha lattes, and espresso drinks.
- Tinkering: I love exploring new tools and making things with my hands.
- Card & board games: Some of my favs are Open-Face Chinese Poker and the Nature board game.
- Concert going: Most recently, I saw BTS during their Arirang world tour!
- Sleight of hand: Cards are a great fidget toy and party trick.